Long-form writing on Australian MSP practice, ATO compliance, ITIL, cybersecurity, and what we're learning while building the BBN Suite.
Rostering, PRODA billing, SCHADS-aware payroll, Quality & Safeguards compliance, plan management. What every NDIS-registered provider needs from their software stack in 2026 — and where most off-the-shelf options fall short for Australian disability services.
Read the guide →Running a SIL house means 24/7 rostering, sleepover allowance, ratio compliance, and audit-ready evidence. What Australian SIL providers should expect from their software stack — and 5 questions to ask any vendor before signing.
Read the guide →How BBN Suite consolidates property management, SCHADS-aware rostering, NDIS billing, and Quality & Safeguards compliance for Australian Specialist Disability Accommodation owners and Supported Independent Living operators — in one Australian-hosted platform.
Read the case →Australia's Right to Disconnect law applies to small business since 26 August 2025. Most employers haven't done anything about it. Penalties up to $93,900 for corporations. This guide covers what the law actually says, the four practical steps every employer should take this quarter, and how to avoid the most common after-hours contact mistakes.
Read the guide →From 1 July 2026, Australian employers must pay superannuation on the same day as wages. Quarterly super is dead. We cover the operational impact (cashflow shock, software changes, reconciliation discipline), the overlap with Closing Loopholes Act provisions, and a five-step readiness checklist.
Read the explainer →The OAIC's first compliance sweep ($66,000 penalties for non-compliant privacy policies) is in motion. December 2026 brings new automated decision-making (ADM) disclosure rules. We cover what mid-market businesses actually need to do this quarter — privacy policy audit, ADM mapping, data breach response, and third-party data sharing.
Read the guide →A no-hype playbook from real Australian SMB deployments in 2026: where AI genuinely pays off (email triage, quote generation, invoice extraction, call summarisation, internal Q&A), where it's overhyped, and the three compliance watch-outs every business needs (ADM disclosure, data residency, Spam Act).
Read the playbook →The ASD Essential Eight is the closest thing Australia has to a mandatory cybersecurity baseline. This guide covers: what each of the eight controls actually means, what the four maturity levels look like in practice, how to assess posture using evidence from your RMM, and what auditors actually look for in a maturity report.
Read the guide →Phase 2 asks for disaggregated payroll reporting: base salary, overtime, allowances, bonuses, director fees, and salary sacrifice — all tracked separately. This post covers what the ATO expects, where software commonly gets it wrong, and how to audit your own Phase 2 submissions before year-end becomes a reconciliation nightmare.
Read the explainer →Public pricing data and practical guidance for Australian MSPs: per-user rates by region and tier, hourly T&M rates, project pricing, margin benchmarks, and the most common pricing mistakes we see. With working numbers for what a 10-person MSP actually costs to run.
Read the guide →More posts coming. Want a specific topic? Suggest one.
STP Phase 2, BAS, GST, TPAR, super — the ATO-facing reality of running payroll and invoicing in Australia.
Essential Eight, ISO 27001 alignment, practical RMM-driven audit evidence gathering.
Pricing, contracts, billing, margin management, and the numbers that actually determine whether an MSP survives.