Connect to the Office VPN (Remote Access)

Category: Remote Access & VPN · Audience: Customers & Technicians · Est. time: 5–15 min

Summary

A VPN gives your remote computer a secure connection into the office network so you can reach servers, shared drives, and internal systems. Most BBN sites use Sophos Connect; the steps are similar for other clients.

ℹ️ You need the VPN client installed and a provisioning/config file from BBN. If you don't have these, contact BBN Support — we'll send them.

Connect with Sophos Connect

1. Open Sophos Connect (blue shield icon in the system tray, or from the Start menu).
2. Select your connection profile and click Connect.
3. Enter your username and password (usually your normal work login) and approve the MFA prompt if asked.
4. The status turns green / "Connected." You can now reach office resources.
5. When finished, click Disconnect to free up the connection.

First‑time setup

1. Install the client BBN provided (Sophos Connect or the client for your site).
2. Import the configuration file BBN sent: open the client → Import connection → select the .tgb/.ovpn/.scx file.
3. Connect as above.

If it won't connect

1. Check your internet first — open a website. No internet = fix that before the VPN.
2. Restart the VPN client (fully quit from the system tray, reopen).
3. Reboot the computer and try again.
4. Wrong password after a reset? Update it and retry; approve MFA.
5. "Authentication failed" or stuck connecting: note the exact message and contact BBN Support — it may be an account, certificate, or firewall‑side issue.

If that doesn't work

• Try from a different network (e.g. phone hotspot) — some public/hotel Wi‑Fi blocks VPNs.
• Escalate to BBN Support with the client name, the error text, and the network you're on.

Prevention

• Keep the VPN client updated; don't delete the imported profile.