Knowledge Base
Can't Access Shared Drives / Network Folders When Remote
1 viewsMapped drives (e.g. the S: or H: drive) rely on a connection to the office server. When working from home they need the VPN connected, and sometimes a reconnect.
Connect to the Office VPN (Remote Access)
1 viewsA VPN gives your remote computer a secure connection into the office network so you can reach servers, shared drives, and internal systems. Most BBN sites use Sophos Connect; the steps are similar for other clients.
Remote Desktop (RDP) Won't Connect
1 viewsRemote Desktop lets you control an office PC or server from elsewhere. When it won't connect, it's usually the VPN, the target PC being off, or the name/IP.