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Meta Cloud API · Community Edition · Auto Ticketing

WhatsApp Business Inside Your Odoo

Odoo Enterprise includes WhatsApp. Odoo Community doesn't. BBN WhatsApp gives Community users the same capability — plus auto-ticketing that Enterprise charges extra for.

Full WhatsApp Business Cloud API integration. Send, receive, templates, chatbot, broadcast, auto-create tickets from customer messages. $99 AUD/mo.

Book a demo Features

What it does

1

Two-way messaging in Odoo chatter

Customer WhatsApp messages arrive in Odoo and appear on the matching partner record's chatter. Your team replies inside Odoo — the message goes back through WhatsApp. Conversation history stays attached to the customer forever, searchable alongside emails and notes.

2

Auto-create helpdesk tickets

When BBN Helpdesk is installed, inbound WhatsApp messages automatically create tickets. The 24-hour messaging window is tracked per conversation so you know when free-form replies are allowed vs when a template is required. Outbound tickets sent as messages follow the same thread.

3

Template management

Sync templates from Meta Business Manager. Preview with parameter substitution before sending. Track delivery, read, and reply rates. Template approval status synced automatically.

4

Chatbot + keyword routing

Configure keyword-based auto-responses. Route messages by keyword to different teams (SALES → sales team, SUPPORT → helpdesk). Time-based responses (out-of-hours auto-reply). All configurable without code.

5

Broadcast campaigns

Send one template to many contacts (opt-in list). Track per-recipient delivery, read, and response. Respects WhatsApp's messaging policies — template-only for contacts outside the 24-hour window.

Setup

BBN WhatsApp connects to Meta's Cloud API (the modern, supported path). Setup takes about an hour:

  1. Create a Meta Business account (free) and a WhatsApp Business App in Meta Business Manager
  2. Add a phone number (new or port from existing; $1-2/mo to Meta depending on country)
  3. Copy the App ID, App Secret, and Phone Number ID into BBN WhatsApp settings
  4. Configure the webhook (BBN WhatsApp auto-generates the URL)
  5. Verify business with Meta (one-time — speeds up over time)

Meta charges per conversation (free service conversations, small fee for marketing conversations — typically $0.05-0.15 per conversation depending on country). BBN charges a flat subscription for the integration, nothing per message.

Put WhatsApp in your CRM

Your customers are already on WhatsApp. Your team should be too — inside the system that tracks every other touchpoint.

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