Knowledge Base
I Received a Suspicious / Phishing Email — What to Do
2 viewsPhishing emails try to trick you into clicking a link, opening an attachment, or handing over your password. When in doubt, don't click — report it. This article shows how to spot and report them safely.
My Account Is Locked or Shows a Suspicious Sign‑In
1 viewsA locked account or an unexpected "new sign‑in" alert can be harmless (you mistyped a password, or travelled) or a sign someone has your credentials. Treat unexpected activity seriously.
Set Up Multi‑Factor Authentication (MFA)
1 viewsMulti‑factor authentication (MFA) adds a second check — usually an approval on your phone — so a stolen password alone can't get into your account. It's the single most effective protection against account takeover.
Suspected Virus or Ransomware — Immediate Steps
1 viewsRansomware and serious infections spread across the network and to cloud storage. The priority is to isolate the device and call BBN, not to investigate it yourself.