Knowledge Base
Access the UniFi Network Controller & Guest Wi‑Fi Basics
2 viewsWhere the UniFi controller lives, how to reach it, and the basics of the guest network. BBN typically manages the controller centrally — customers should contact BBN for changes.
Adopt / Provision a UniFi Device (AP or Switch)
1 viewsA new or reset UniFi device must be adopted into the UniFi Network controller before it works. This article covers adoption and the common "stuck" states. This is a technician task.
UniFi Wi‑Fi Slow or Dropping Out
1 viewsOn a UniFi network, slow or dropping Wi‑Fi is usually coverage, interference, or an access point (AP) that needs attention. Basic checks first; deeper changes are a BBN job in the UniFi Controller.