Knowledge Base
100% CPU or Disk Usage on Windows 11
2 viewsThe PC is loud, hot, and slow because something is pinning the CPU or disk at 100%. Task Manager tells you what — then you target it.
Black Screen After Login or Boot on Windows 11
1 viewsA black screen with a working mouse cursor is almost always the graphics driver or the Explorer shell. A black screen with no cursor points to display/hardware.
Blue Screen (BSOD) on Windows 11 — What to Do
2 viewsA blue screen ("Your device ran into a problem") is Windows protecting itself from a crash — usually a driver or hardware issue. A one‑off is rarely serious; repeated crashes need investigation.
Bluetooth Not Working or Won't Pair on Windows 11
2 viewsBluetooth devices (mice, keyboards, headsets) that won't pair or keep dropping are usually fixed by re‑pairing or a driver refresh.
Camera or Microphone Not Working (Teams/Zoom) on Windows 11
1 viewsNo camera or mic in Teams/Zoom is usually a privacy permission, the wrong device selected, or another app holding the camera. Check permissions first — it's the most common cause on Windows 11.
Free Up Disk Space on Windows 11 ("Low Disk Space")
1 viewsA nearly full system drive (C:) makes Windows slow, blocks updates, and triggers "Low disk space" warnings. These steps reclaim space safely without deleting personal files.
No Sound / Audio Not Working on Windows 11
2 viewsNo‑sound issues are usually the wrong output device selected, a muted volume, or a driver. Check the simple things first.
OneDrive Not Syncing on Windows 11
1 viewsOneDrive stuck on "Syncing", "Processing changes", or showing a red X usually comes down to sign‑in, a file conflict, or space. Work through in order.
Outlook Won't Open or Keeps Crashing on Windows 11
1 viewsOutlook that won't start, hangs on "Processing", or crashes is usually fixed by Safe Mode, add‑in checks, or a profile repair.
Printer Not Printing on Windows 11
2 viewsWhen a printer shows offline, jobs get stuck, or nothing comes out, the cause is almost always the print queue, connection, or driver. Work top to bottom.
Reset a Forgotten Windows 11 PIN or Password
1 viewsHow to get back in when a PIN or sign‑in password is forgotten. The method depends on whether the account is a Microsoft account, a work/school (Entra) account, or a local account.
Start Menu or Taskbar Not Responding on Windows 11
2 viewsWhen the Start button, search, or taskbar icons stop responding, restarting the Windows shell process fixes it in most cases — no reboot required.
Wi‑Fi Won't Connect or No Internet on Windows 11
1 views"No internet" problems fall into two buckets: the PC can't join the Wi‑Fi, or it joins but has no internet. These steps cover both.
Windows 11 Running Slow — How to Speed It Up
1 viewsA Windows 11 PC that has become sluggish can usually be restored to good performance without a rebuild. Work through the steps below in order — each one is safe and reversible.
Windows Update Stuck, Failing, or Won't Install
1 viewsWindows Update can stall at a percentage, loop on restart, or fail with an error code. This article resets the update components safely.