Knowledge Base
Desk Phone / VoIP Not Working (No Dial Tone or Not Registering)
1 viewsVoIP desk phones make calls over the network/internet. "No service," "Not registered," or a dead phone is usually power/network or a registration issue.
Poor VoIP Call Quality (Choppy, Echo, Dropouts)
1 viewsVoIP call quality problems — robotic/choppy audio, echo, one‑way audio, or dropped calls — are almost always the network (bandwidth, Wi‑Fi, or lack of prioritisation), not the phone.
Set Up a Softphone / VoIP App (Computer or Mobile)
1 viewsA softphone lets you make and take your work calls from a computer or smartphone app — ideal for remote work or hot‑desking. Setup uses credentials/QR provisioning from BBN or your phone provider.