Knowledge Base
External Monitor Not Detected / Dual‑Monitor Setup (Windows 11)
2 viewsAn external monitor that stays black or isn't detected is usually a cable, input‑source, or display‑mode issue. These steps get it working and set up dual screens.
Keyboard or Mouse Not Working (Windows 11)
1 viewsA dead keyboard or mouse is usually power (battery), the receiver/connection, or a port. Quick checks get you moving.
USB‑C / Thunderbolt Dock or Hub Not Working
1 viewsDocks drive monitors, Ethernet, and USB devices through one cable. When they stop working (no display, no network, devices dropping), it's usually the connection, power, or firmware.